Autumn Down Returns Policy
We will refund any unused goods within 14 days of date of invoice. Please retain your invoice as proof of purchase.

Under the Consumer Protection (Distance Selling) Regulations 2000, the customer has the right to cancel their order and receive a full refund for any item, apart from any personalised items. The customer may cancel the order by confirming in writing to Autumn Down by post or email at any time up to, and including the seventh day on which the customer receives the goods. Contact details are as above. If the customer exercises their rights to cancel, they must immediately return the goods to Autumn Down in the same way as they have received the goods from us (at their cost). Please note, under these regulations, the customer is responsible for condition of the goods until Autumn Down receives them.

For any returns of any unused/ unwanted products to Autumn Down, the customer MUST inform us within 7 days of receipt of goods and RETURN the goods back to Autumn Down within 14 days of date of invoice. All goods must be returned in their original packaging and in their original condition. The customer is responsible for the condition of goods prior to their return and for insuring or bearing the cost of the goods until Autumn Down receives them. The customer is also responsible for the cost of any postage and packaging when returning the goods unless otherwise agreed. Please note: Where Autumn Down will be happy to refund the total value of the goods, we are unable to refund delivery costs.

On receipt of the goods, if in our opinion, they have been used, soiled, damaged or altered in any way making them unfit for resale, Autumn Down reserve the right to withhold any refund due to the customer. We will write to you via post or e-mail within 14 days of any such intentions and will detail any refusal for refund. During any period thereafter the goods will be retained at Autumn Down for a maximum of 30 days and will be available for inspection by any interested parties, experts or witnesses. Thereafter, unless the subject of any legal claims, the goods will either be destroyed or at the request of the customer, be returned at their cost following the signing of a release form provided by Autumn Down. In all cases, it will be deemed that these terms and conditions have been read and understood and that no further notification will be given unless specifically requested by the customer. According we advise that the customer prints a copy of these terms and conditions for their records for future reference.