We recommend professional cleaning for all our feather filled products as washing in a standard washing machine can destroy the natural construction of the feathers. This can reduce the loft of the duvets and pillows as well as their lifetime. Our products are manufactured to the highest quality and if care is taken when cleaning, we guarantee you will have many years of pleasure from them.

The fabric we use is 100% down proof cambric cotton with a thread count of 40x40/133x100.

The internal wall height of the baffle boxes are approximately 3cm.

Fill weights vary according to the size. They are as follows:
Single- 900g
Double- 1200g
King size- 1500g
Super king size - 1700g
Goose down pillows - 500g

A lot of people are allergic to feathers in which case we would recommend you to use synthetic duvets and pillows. However if it's dust mite allergies you have then it has been shown that the rigorous washing of the feathers and using down-proof cambric cotton makes feather bedding a better option as the tightly woven cotton not only helps by preventing feather quills coming out of the duvet but also helps by acting as a barrier for any dust mites to get into your duvet or pillow. This has also been mentioned in the Allergic Living Journal http://www.allergicliving.com/features.asp?copy_id=83

Furthermore, independent studies by the British Medical Journal have shown that people suffering from asthma actually benefit from using feather duvets rather than synthetic ones. Please refer to http://www.allergicliving.com/features.asp?copy_id=83for full details of the study.

We are afraid that any bespoke products made specifically for our customers are non-retunable as they have especially been designed and made to suit your requirements. If you were to return them we could not sell them on.

Yes no problem. Please place another order and either call us on 0208 331 0888 ASAP or send us an email to let us know your new requirements. As long as the goods have not left the warehouse we will try our best to send out both deliveries together avoiding you an extra delivery cost.

I'm afraid we are an internet site only. If you need your goods urgently, as long as we have your order placed by 12 noon, we will try our best to get your goods delivered the very next day for £9.95.

You are welcome to call us on 0208 331 0888. Our office is open Mon-Fri 9am-5pm and Saturday 10am-1pm for telephone orders or answer any queries you may have. You can also leave a message on the phone at any time and we will be happy to call back to assist you further.

For any orders placed on the internet or on the telephone, we accept all major credit and debit cards. Goods are dispatched as soon as the transaction has gone through and payment is cleared.

If you prefer to pay using a cheque then please call us to place an order on 0208 331 0888. We will send you a confirmation email and an address to post the cheque to. Once we receive the cheque and it has cleared, we will dispatch the goods.

We use Protx who supply secure online credit card and debit card solutions. Protx has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI) and are VeriSign Secured. As of 25th September 2007 we have added 3D Secure to the site. This provides extra security for YOU - our customers to ensure nobody is using your credit or debit card fraudulently on the site. 3D secure is the internets version of chip and pin. If you have not yet registered the site will automatically take through the process prior to processing the payment. This gives you greater confidence when shopping online with us.

Our online system has been set up to accept all Visa debit and credit cards including Visa Electron. It also accepts Maestro, MasterCard and Solo Cards. To ensure the maximum security for all our customers and to minimise any possible fraudulent activity, we have implemented 3D Secure onto our site. This may cause a problem if you are using any card which is not part of the 3D secure scheme. At present, we cannot accept JCB, Diners Club International or American Express online. However, we can process transactions using JCB and American Express cards manually. Please call 0208 331 0888 Mon-Fri 9am-5pm and Saturday 9am-1pm and we can take your order over the phone. If you are still experiencing problems please call our office and we will be happy to help.

As soon as your payment has cleared (dependant on how you choose to pay for your goods) We try very hard to ensure all orders are despatched promtly. Standard delivery £6.99 will take 2-3 working days and next day delivery £9.95 will be delivered next day as long as we receive your order by 12 noon Mon-Fri. Next Day orders placed by 12 noon on Friday will be delivered on the following Monday. Deliveries to Ireland, Channel Islands, outreach area of Scotland, Isle of Wight and Isle of Man may vary according to your postcode. For confirmation of delivery costs and timings please call 0208 331 0888, Mon-Fri 9am-5pm and Saturday 10am-1pm. At any other time, please leave a message and we will call you back.

Yes, we can ship a product anywhere in the world however, delivery costs are calculated according to the weight of the product so every order outside of the UK will need to be priced according to your requirements. For overseas orders please call 0208 331 0888 to check delivery costs and place your order over the phone.